WARRANTY POLICY

Customers are responsible for reviewing warranty information before completing their purchase.

Warranty Availability

• Some products may carry an international warranty, a country-specific warranty, or no warranty depending on origin.

• Warranty validity may vary if the manufacturer’s warranty is not honored in the UAE ..

nextmobile.ae does not provide warranty coverage directly, nor do we guarantee the acceptance of warranty claims by manufacturers outside their designated regions.

Important Notes & Disclaimers

• Warranty services, if applicable, are provided solely by the manufacturer or its authorized service centers.

• nextmobile.ae is not responsible for:

  • Warranty rejections due to regional restrictions or country-of-origin limitations

  • Repair delays, parts shortages, or service decisions made by the manufacturer

  • Loss of data or settings resulting from warranty repair

  • Any cost associated with diagnosis, shipping, or assessment unless the manufacturer explicitly covers it

• nextmobile.ae may assist in directing you to the correct service center as a courtesy, but we do not control or influence service outcomes.

Common Exclusions (Not Covered by Most Warranties)

Manufacturer warranties typically do not cover:

• Accessories (batteries, cables, adapters, cases, styluses, and similar items)

• Damage caused by misuse, accidents, liquid exposure, drops, or physical impact

• Unauthorized repairs or opening the device

• Cosmetic damage, wear and tear, or environmental exposure

• Software issues caused by third-party apps, incorrect installation, or malware

• Issues caused by non-original accessories or unsupported modifications

Please refer to each brand’s official warranty policy for full details.

How to Claim Warranty (If Applicable)

1. Review the warranty card, user manual, or brand’s official website for coverage.

2. Visit or contact the authorized service center listed by the manufacturer.

3. If you need help locating the correct center, you may contact us for guidance.

Important:
Service centers may require the original invoice, serial number, and sometimes the product’s country of origin to verify eligibility.

Pickup Assistance (Limited & Optional)

nextmobile.ae  may offer optional pickup assistance for select products and brands on a case-by-case basis.
This service:

• Is not guaranteed
• Pickup and drop service for warranty claim will have delivery charges

Service Timeframes

Repair timelines differ by brand, issue, parts availability, and manufacturer location.

Most service centers quote 3–14 business days, but delays may occur and are outside nextmobile.ae  control.
All updates will be provided directly by the service center managing your case.