Welcome to NextMobile.ae! We’re delighted to provide you with a seamless shopping experience for pre-owned mobile devices in the United Arab Emirates (UAE). To ensure that your shopping experience is both enjoyable and convenient, please take a moment to review our shipping and returns policies below.
Delivery within the UAE Only
At NextMobile.ae, we offer delivery exclusively within the United Arab Emirates. We are committed to delivering your pre-owned mobile device to your doorstep safely and efficiently. Please read the following information regarding our shipping process:
Delivery Time: You can expect your order to be delivered within 3-5 business days from the date of purchase. We work diligently to dispatch your order as quickly as possible.
Shipping Partners: We partner with reputable shipping companies to ensure the safe and timely delivery of your order.
Delivery Address: Please ensure that your shipping address is accurate and complete to prevent any delivery issues.
We want you to be completely satisfied with your purchase from NextMobile.ae. If, for any reason, you are not satisfied with your pre-owned mobile device, we offer a straightforward returns and exchanges policy:
10-Day Return Policy: You have up to 30 days from the date of delivery to request a return or exchange.
Condition of the Item: To be eligible for a return or exchange, the mobile device must be in the same condition as when it was received, with all original packaging, accessories, and documentation included.
How to Initiate a Return or Exchange: Please contact our customer support team at info@nextmobile.ae to initiate the return or exchange process. Our team will provide you with instructions and assist you throughout the process.
Refund or Exchange: Depending on your preference, we can either refund the purchase price to your original payment method or exchange the item for another available product.
Return Shipping: The cost of return shipping will be covered by NextMobile.ae in the case of defective or incorrect items. For other reasons, the cost of return shipping will be the responsibility of the customer.
Refund Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
